how long does it take to reset password? - Guild Wars Forums

Valcion · Mar 12, 2010, 03:51 AM // 03:51

topic, i waited about an hour already but still waiting on the password reset email.

i havent played guild wars for about a year, logged back in a while back to change my password since I saw the whole hacking fiasco but never logged back in until today, except now it says my info can't be recognized.

any ideas? or should i start contacting support?

Jinkies · Mar 12, 2010, 03:58 AM // 03:58

If your account is linked to Play NC you will have to reset your PW from there. If it's not and you haven't recieved an email it is likely you have been hacked and will need to contact support.

fenix · Mar 12, 2010, 04:47 AM // 04:47

Moved to Questions and Answers section.

Pandora's box · Mar 12, 2010, 12:15 PM // 12:15

This has been bothering me for some time now. We get a large red text almost demanding us to change password, but the prodecure is horribly untransparant.
First: 'reset password': this text gives me the (wrong?) idea that the password will be autimatically reset to the original password (which I forgot). No way I would press such a button. If the purpose is to change the password, than name it: Change password.
Than the combination with the NC shop account: Good to hear this here, but this is way to complicated. In fact I assumed I used a diffferent password for that account, but since it's so long ago I used it, I forgot.

Bottomline: Don't change until the procedure is less complicated: Big button 'Change Password' - next: enter old password, enter new password, confirm new passoword. Ready. That's the way it should be.

Note: If you never use the NC shop its not necessary to change passwords at all, since the 'leak' is there.

Dzjudz · Mar 12, 2010, 03:58 PM // 15:58

Quote:

Originally Posted by Pandora's box

First: 'reset password': this text gives me the (wrong?) idea that the password will be autimatically reset to the original password (which I forgot). No way I would press such a button. If the purpose is to change the password, than name it: Change password.

No, you have the wrong idea about what the word reset means: dictionary.com: "to set again"

Rothaga · Mar 12, 2010, 05:42 PM // 17:42

This annoyed me too, I came back to the game after over two years away, and tried to reset my password. It told me that an email would be sent with a new password. Never got that email, and my password was not changed because, luckily for me, I just had to remember a character name, and the password which I thought I couldnt remember was the same.

Quaker · Mar 13, 2010, 08:30 PM // 20:30

Have either of you changed the e-mail address linked to your GW account, to a current valid e-mail address?

Mar 12, 2010, 03:51 AM // 03:51	#1
Valcion Frost Gate Guardian Join Date: Aug 2007 Profession: A/	how long does it take to reset password? topic, i waited about an hour already but still waiting on the password reset email. i havent played guild wars for about a year, logged back in a while back to change my password since I saw the whole hacking fiasco but never logged back in until today, except now it says my info can't be recognized. any ideas? or should i start contacting support?

Mar 12, 2010, 04:47 AM // 04:47	#3
fenix Major-General Awesome Join Date: Aug 2005 Location: Aussie Trolling Crew HQ - Event Organiser and IRC Tiger Guild: Ex Talionis [Law], Trinity of the Ascended [ToA] ????????????????&# Profession: W/	Moved to Questions and Answers section. __________________ I came when I heard you'd beaten the ELITE FOUR.

Mar 12, 2010, 03:58 AM // 03:58	#2
Jinkies Krytan Explorer Join Date: Nov 2008 Location: Korea Guild: Peace And Harmony [PnH] War Machine [WM]	If your account is linked to Play NC you will have to reset your PW from there. If it's not and you haven't recieved an email it is likely you have been hacked and will need to contact support.

Mar 12, 2010, 12:15 PM // 12:15	#4
Pandora's box Jungle Guide Join Date: Apr 2005 Location: Netherlands Profession: Mo/W	This has been bothering me for some time now. We get a large red text almost demanding us to change password, but the prodecure is horribly untransparant. First: 'reset password': this text gives me the (wrong?) idea that the password will be autimatically reset to the original password (which I forgot). No way I would press such a button. If the purpose is to change the password, than name it: Change password. Than the combination with the NC shop account: Good to hear this here, but this is way to complicated. In fact I assumed I used a diffferent password for that account, but since it's so long ago I used it, I forgot. Bottomline: Don't change until the procedure is less complicated: Big button 'Change Password' - next: enter old password, enter new password, confirm new passoword. Ready. That's the way it should be. Note: If you never use the NC shop its not necessary to change passwords at all, since the 'leak' is there.

Mar 12, 2010, 05:42 PM // 17:42	#6
Rothaga Lion's Arch Merchant Join Date: Mar 2007 Profession: D/W	This annoyed me too, I came back to the game after over two years away, and tried to reset my password. It told me that an email would be sent with a new password. Never got that email, and my password was not changed because, luckily for me, I just had to remember a character name, and the password which I thought I couldnt remember was the same.

Mar 13, 2010, 08:30 PM // 20:30	#7
Quaker Hell's Protector Join Date: Aug 2005 Location: Canada Guild: Brothers Disgruntled	Have either of you changed the e-mail address linked to your GW account, to a current valid e-mail address?